FAQs

Payment

As we take a great time, care and expense to custom make your order, we do require payment upfront.
Please use your invoice number as a reference when paying EFT.

Please email through your proof of payment to hello@giftshed.co.za

When will you receive your order?

As so much love and time are put into getting your products ready, we do ask you to please give us a lead time of approx.

Delivery can take up to (15) working days, however in certain cases a lot quicker when we have all the items for your order in stock. If your order is urgent please let us know at the time of ordering so we can let you know if your timing can be accommodated. Our courier takes on average two working days for delivery to major centres and three working days for outlying or regional areas. Although we will try and ensure that you receive your order on time, we cannot guarantee it. We kindly request that you ensure you are available at the specified address to receive your order and that you are contactable during business hours so that if issues do arise you can be reached.
For a more accurate delivery time, email us on hello@giftshed.co.za

Collection / Delivery

Collection points are available in Stellenberg and Brackenfell alternatively we can arrange a courier. Although every effort is made to package your package as securely as possible, the courier company does not ensure its parcels.

Products

While every effort is made to ensure the perfection of each item that goes out, we are not a mechanized factory, we make our items by hand. We also use natural products and mix our paint colours ourselves, so sometimes there are small differences. It's part of the uniqueness of your product.

Returns / Refund Policy

As your products have been made or personalised for you, we are unable to accept returns of products. Returns may be returned for an exchange if the item itself is damaged when you collect it or if it not the product that you ordered. Outcomes of fonts provided by clients will not be for the cost of Gift Shed to correct if the client is unsatisfied.
Returns that are agreed upon with Gift Shed, will need to be returned to Gift Shed within 7 days of us notifying you that your item is ready for collection. Refunds are not provided but credit notes may be discussed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.